Refund Policy
We want you to be completely satisfied with UCharts. If you are not happy with your purchase, we make it easy to get your money back.
Easy to get your money back if you are not satisfied with UCharts
You paid for UCharts but have problems or cannot use it as you want? 😞 We are really sorry. But you can always ask us for a refund. We are here to help!
When You Can Get a Refund
We offer refunds in the following situations to ensure your satisfaction:
If you have been using UCharts for less than 30 days and are not satisfied.
If you received an unexpected subscription charge or billing issue.
If you encounter technical problems that prevent you from using UCharts effectively.
How to Get a Refund
Follow these simple steps to request a refund:
Send us an email at sherotree@gmail.com with your refund request.
- Include your account email
- Mention the reason for refund
- Provide any relevant details
We will review your request and try to help you get value from UCharts first.
- We may offer assistance to resolve issues
- Suggest alternative solutions
- Provide additional support if needed
If we cannot resolve the issue, we will process your refund promptly.
- Refund processed within 3-5 business days
- You will receive confirmation email
- Money returned to original payment method
Contact Us for Refunds
Primary Contact
sherotree@gmail.com
Response Time
Within 24 hours during business days
What to Include
- • Your account email address
- • Reason for refund request
- • Any relevant details or screenshots
Review Period
1-2 business days
Processing Time
3-5 business days
Payment Method
Original payment method
Our Commitment to You
- • Quick response to refund requests
- • Fair and transparent process
- • No questions asked for valid requests
- • Full refund to original payment method
- • Help you get value from UCharts first
- • Professional and courteous support
- • 30-day satisfaction guarantee
- • Protection against billing errors
- • Support for technical issues
- • Clear refund policies
- • Secure payment processing
- • Privacy and data protection
Frequently Asked Questions
A: You can request a refund within 30 days of your purchase or if you encounter unexpected billing issues.
A: Yes, we provide full refunds to your original payment method for valid refund requests.
A: We will first try to help you resolve any technical issues. If we cannot solve the problem, we will process your refund.
A: We review requests within 1-2 business days and process refunds within 3-5 business days.
That's All - Easy and Fast!
You are in good company! We believe in treating our customers fairly and making the refund process as simple as possible. Your satisfaction is our priority.